Job Description

Salary: $123,000 - 163,000 per year Requirements:

• At least 3 years of experience as a Business Analyst on system implementation, workflow, or process-design projects
• Strong requirements elicitation and facilitation skills, including experience partnering closely with business subject-matter experts
• Experience with process mapping and workflow documentation
• Ability to conduct industry benchmarking or competitive research to inform design decisions
• Proficiency in data analysis using Excel to profile and validate datasets
• Ability to create screen mockups or wireframes and turn them into build-ready specifications using tools such as Figma, Lucid, Balsamiq, Visio, or similar
• Ability to handle sensitive data in accordance with confidentiality, privacy, and access controls

• Lead working sessions and interviews with the team and extended divisional stakeholders to capture functional and data requirements for fraud logging
• Document the current fraud intake and logging process, including handoffs, roles, and data captured
• Convert requirements into prioritized user stories and acceptance criteria for the ServiceNow development or platform team
• Define the fraud record data model, including required and optional fields, categories, statuses, severity and priority logic, validation rules, and reporting needs
• Research how other companies capture and log fraud, including their tracked fields, screen layouts, categorization approaches, and workflow patterns
• Create requirements, screen mockups, and workflow documentation for the ServiceNow platform team
• Support planning for migration of historical fraud records from SharePoint to ServiceNow by defining data requirements and mapping them with the team

• Excel
• Figma
• Support
• ServiceNow
• SharePoint
• AI
• LESS

More:

We are recruiting for a client seeking a remote Business Analyst II. This hands-on analysis and design role focuses on translating fraud and operational-risk expertise and industry practices into clear specifications, rather than building the platform. You will work closely with business subject-matter experts, while the ServiceNow platform team uses your deliverables to guide implementation. We offer eligible employees medical, dental, and vision insurance, HSA and FSA options, 401(k), and life, disability, and accidental death and dismemberment insurance. Salaried employees receive paid time off; hourly employees generally do not, except where required by law, and hourly employees on Service Contract Act projects are eligible for paid sick leave. The position is not eligible for bonuses, incentives, or commissions. Compensation may vary based on factors including qualifications, experience, skills, location, and business needs. We are an equal opportunity employer.

last updated 40 week of 2026

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