Job Description
Job Summary (List Format): Sustain Engineer
- Responsible for BAU (Business as Usual) operations and L2/L3 sustain support for the Customer Marketing Data Layer platform
- Monitor data pipelines and marts, perform health checks, and monitor batch jobs
- Track SLAs for scheduled and ad-hoc processes
- Manage and triage incidents using ServiceNow, ensuring adherence to response and resolution SLAs (P1-P4)
- Troubleshoot ETL/data pipelines (SAP BODS, Informatica IICS, Airflow, Snowflake)
- Perform SQL-based root cause analysis and data reconciliation across source and target systems
- Execute and improve runbooks, SOPs, and KEDB (Known Error Database) documentation
- Support and enhance automated monitoring (AWS Lambda, SP mailer, CloudWatch, custom DQ checks)
- Manage change requests, including implementation, verification, and rollback through ServiceNow
- Author RCA (Root Cause Analysis) reports and track permanent fixes as part of problem management
- Maintain and create knowledge management artifacts (Confluence pages, KEDB entries, runbooks)
- Develop automation and self-healing scripts (Python, Shell, PowerShell)
- Participate in rotational 24x7 shifts with US EST overlap and on-call rotation
- Communicate clearly with onshore business stakeholders during incidents and status reviews
Nice to Have:
- Experience in Application/Data/Platform support
- Exposure to Snowflake administration, Airflow DAG debugging, dbt tests
- Familiarity with AWS Cloud (Lambda, S3, CloudWatch, IAM)
- Exposure to chaos engineering and chaos testing tools
- Experience with data quality frameworks (Great Expectations, Soda, custom SQL DQ suites)
- Experience in Banking/BFSI domain, especially Customer Marketing data
Key Skills:
- Mandatory: GitHub Co-Pilot, Grafana, Knowledge Management, MS SQL Server, Prompt Engineering
- Required: (Not specified)
- Additional: (Not specified)
Other:
- No background check or drug screen required
Job Tags
Permanent employment, Shift work
Similar Jobs
Metropolitan Life Insurance Company
...Location(s) Posting Location:Tampa, Florida Working Schedule Full-Time Work Arrangement... ...The Team You Will JoinWhen you join MetLifes Global Technology team, youll be part... ...voluntary insurance products including auto and home, pet, critical illness, hospital...
DHD Consulting
...Korean businesses and startups with their entry and growth in the U.S. market. We work... ...Education: ~(Priority 1) Business / Economics ~(Priority 2) Marketing ~(Priority 3)... ...public-sector projects preferred ~ Entry-level candidates with relevant majors are also...
VW International
...Description Position Summary Provides journeyman-level HVAC and refrigeration operations and maintenance support for the medical treatment... ...-water components, and related HVAC equipment. Diagnose mechanical, electrical, refrigeration, airflow, temperature, pressure,...
Celestica International LP
...and has numerous strategic customers globally and requires direct leadership oversight to ensure initiatives, program launches, supply chain improvement-related actions are identified, implemented, and monitored for continuous improvement/best-in-class performance. The...
Clean Harbors
Safety-Kleen in East Chicago, IN seeks a Refinery Operator to join our team. This role focuses on refinery operations or wastewater treatment as priority tasks at the facility.It is a union position with starting pay at $25.98 per hour, and requires flexibility to work...